Legal

Privacy Policy

Your trust matters to us. Read how we collect, use, and protect your personal information.

Last updated: May 2026

Information We Collect

We collect your name, email address, phone number, shipping address, and payment information when you place an order or create an account. We may also collect browsing data such as pages visited and device information.

How We Use Your Information

Your data is used to process orders, send shipping updates, improve your shopping experience, and send promotional communications you have opted into. We do not sell your personal data to third parties.

Payment Security

All payment transactions are processed through Razorpay, a PCI-DSS compliant payment gateway. Firaang does not store your card details on our servers.

SMS & OTP

If you use mobile number login, we send OTP codes for authentication via our verified SMS partner. Your phone number is used solely for account access and order communications.

Cookies

We use cookies to remember your preferences and cart items. You can disable cookies in your browser settings, but some parts of the site may not function correctly.

Data Retention

We retain your order data for up to 5 years for legal and accounting purposes. Account data is retained as long as your account is active. You may request deletion at any time.

Third-Party Services

We use Shopify for product management, Razorpay for payments, MongoDB for data storage, and Twilio for SMS delivery. Each provider maintains their own privacy practices.

Your Rights

You have the right to access, correct, or request deletion of your personal data. To exercise any of these rights, email us at support@firaang.com and we will respond within 7 working days.

Changes to This Policy

We may update this privacy policy from time to time. Any significant changes will be communicated via email or a notice on our website.

Questions about your data?

Reach out to our team and we will respond within 7 working days.

@Firaang