Refund Policy
This policy explains when refunds or replacements are available for made-to-order products and how to raise a support request with Firaang.
Last updated: July 2026
At Firaang, every item is made to order and printed specifically for your purchase. Because we do not hold ready inventory and production begins after order confirmation, refunds or returns are not offered unless the item is damaged, defective, or incorrect.
We offer a replacement when: (a) you receive the wrong product, including wrong size, color, or design; (b) the item is damaged or defective on arrival; or (c) there is a major print error that does not match your approved design.
Please contact support within 5 days of delivery and share your order ID, clear photos showing the issue, and a short description of the problem. Our team will review your request and, if approved, issue either a replacement or refund as applicable.
Refunds or replacements are not provided for change-of-mind requests, incorrectly selected sizes, minor color variations caused by screen or print process differences, or courier-related delivery delays. We will still support you by escalating shipping delays with the logistics partner.
Orders can be cancelled within 1 hour of placement. After that window, production starts and cancellations cannot be processed.
If a refund is approved, the amount will be refunded to your original payment method. If a replacement is approved, production will begin immediately after approval, and the order will be dispatched as per our standard production and shipping timelines.
Recommended additions that do not change this policy: mention that claims may be declined when product photos are missing or unclear, share an expected review time (for example 24-48 business hours), and clarify that this policy applies to all made-to-order products unless a product page states otherwise.
Please share your order ID, issue details, and clear product photos. This helps our support team verify claims faster and provide the right resolution.
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